1. Immediately unplug any units in your possession from
their power sources;
2. Contact our Customer Service Department at
1-805-549-0161 or sales@uslinc.com
to get a tracking number to return the units to us at our
expense;
3. Return the units to us, and we will rework them and
return them to you
as soon as possible;
4. While you are waiting for your units to be returned,
you will need to comply with
Americans with Disabilities Act requirements regarding
repairs to assistive listening
devices by including a notification on your pre-recorded
telephone messages stating
that your assistive listening devices are not functioning
and an estimated date by
which they will be functioning. Our best estimate of
the time it will take us to rework
the units is 6 weeks, so you should use that time frame to
estimate the date by which
the devices will be functioning. Although the
sources we reviewed only referenced
including the notification on your pre-recorded telephone
messages, it would be wise
to include it on your website as well. Please note
that your failure to include the
notification on your pre-recorded telephone messages could
require you to issue free
passes to a future showing, a refund of any money paid for
tickets, and a verbal or
written apology, to any person who cannot attend a showing
because your assistive
listening devices are not functioning.